Shipping & Customer Service
Order Changes
Please carefully check your order prior to submitting it for processing. Changes cannot be guaranteed after the order has been submitted. Once your order ships, we are unable to make changes to the order or to the shipping address.
Shipping Information
Shipping options are available anywhere in the continental US. Shipping options are rates will be provided at checkout. We will ship your order using the shipping method that you select. The delivery timeframe is dependent on the option you select.
Standard Shipping
Standard delivery can take up to 7-10 days, excluding Sunday. Additional time may apply for orders shipping to Alaska, Hawaii, or Puerto Rico.
Most orders are shipped USPS, FedEx, or UPS. The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, with the front desk staff (e.g., business address, apartment complex, etc.), or provide a re-delivery and/or pickup option.
Undeliverable Address / Package Returned
If your package is "undelivered" due to an incorrect or incomplete shipping address and it is returned to us, we will attempt to contact you within 5-7 business days for a re-delivery solution. If we are unable to reach you, or contact is not possible, we will refund the order, less shipping costs, and (if applicable) restocking fees.
Shipping Errors or Damaged Items
If you are dissatisfied with your purchase due to a shipping error, missing an item, or your item(s) arrived damaged, please reach out via Live Chat or give us a call during regular business hours to report the error or damage. We may request an image of the item(s) you received, along with the packaging and invoice. Once we receive the information, a customer support representative will contact you with information on obtaining a refund or replacement.
Returns & Refunds
We offer self service easy returns. Simply navigate to the main menu and click on RETURNS to get started. To qualify for a refund, you must return your item within 30 days. Products must be unused, unaltered, and in their original conditions and if applicable, in the original packaging and include all accessories.
Please address your return to:
Handsome Sam's
1791 Southfork Drive
Kindred, FL 34744
We will issue your refund (less any applicable fees) back to the original payment method. Once we process your return, your credit/debit card company will determine the date your refund will be posted to your account. For exact posting dates, please contact your credit/debit company directly.
Unhappy with your order or did something go wrong?
If you are unhappy with our item(s), or you received an incorrect or damaged item, please contact us within 10 days or receipt by submitting the form below or emailing customer service at info@handsome-sams.com.